FAQ
GENERAL
I have not received a confirmation email, is that correct?
It is possible that a confirmation email does not arrive in your regular mailbox, but in your spam box. We therefore recommend that you check whether it is there. If this is not the case, please send an email to customerservice@classyfrank.com
There is a sticker 'Sealed & Checked' on the box, what does that mean?
The sticker 'Sealed & Checked' on the right of the box means that we keep a check on your package. We make sure that your entire order is correct. The sticker is a guarantee for both you and us that everything went well in the entire process. And the box has NOT been opened after leaving our office.
My order says 'Ecological Footprint'. What does this mean?
We are also concerned with the environment and the earth. In order to reduce the ecological footprint somewhat, we have the option to make a small voluntary contribution for each item. This is not mandatory and can also be set to 'none'. It does not affect your order. Click HERE for more detailed information regarding the ecological footprint.
If I have questions about a specific item, where can I ask them?
If you have questions about a specific item, you can contact our customer service via customerservice@classyfrank.com. They will help you with your question or questions.
What if my item arrives damaged
Your ordered item has arrived damaged. The worst thing that can happen to your newly purchased product. We try to prevent your product from arriving damaged with our check and seal.
If this is the case, please send an email to customerservice@classyfrank.com together with the photos of your damaged product. Then we look together for a suitable solution.
Do you have a showroom/store, or can I physically visit you?
Unfortunately, we do not have physical showrooms or stores. There is also no possibility to visit us.
Do I need an account to order?
You do not need an account to order. It goes without saying that it is easy to create an account, if you want to order more often, you do not have to enter all your details again. You also have a handy overview of your order history and we keep you informed of, among other things, amazing promotions and new items.
I see 180gsm as an option, what does this mean?
For clothing, the number of grams is always stated, often indicated with g/m2. Or in English gsm (grams per square metre)
What does the number of g/m2, or gsm, mean?
The number of grams per m2 is simply the weight of the fabric per square meter. So if you have a shirt of 180 g/m2 (gsm), one square meter of fabric of the shirt in question weighs 180 grams. The thicker the fabric, the heavier the garment will be. This ultimately results in a higher number of g/m2.
Is it also a better quality if it is a higher mobile phone?
The number of g/m2 per square meter is therefore literally the weight of one square meter of fabric used for the garment. The higher the number of grams, the thicker and often the stiffer the fabric becomes.
But is a high g/m2 better? It is less/not translucent.
What is the warranty period?
The warranty period we use is 30 days, if the item is defective or shows defects within this time, please contact our customer service immediately via customerservice@classyfrank.com. Do not forget to include your order number and a photo of the complaint. We will contact you as soon as possible for a suitable solution.
Why has the price of an item increased?
Due to all price increases related to, among other things, raw materials and transport, we are unfortunately forced to increase the price of some items. It is possible that the items from the All Year Collection are back in stock more expensive than before.
I have not received a confirmation email, how is that possible?
You have placed an order, Great! But unfortunately you haven't received a confirmation email yet? It is quite possible that the e-mail has ended up in your spam box / unwanted e-mail.
When the payment has been successful, you can assume that the order has also been received properly and that you will receive it the next working day, with the exception of Sundays and public holidays. If this is not the case, you can of course always contact us at customerservice@classyfrank.com. We will be happy to check this for you.
I have a complaint/dispute/question/comment, who can I contact?
A complaint or a dispute? We are really sorry to hear that, we want to do everything we can to make the shopping experience as special as possible. If you do have a complaint or dispute, please contact us at customerservice@classyfrank.com. We treat every complaint/dispute with our full attention and try to find a solution together with you.
You can also contact our customer service with questions and comments via customerservice@classyfrank.com
GENERAL
I have not received a confirmation email, is that correct?
It is possible that a confirmation email does not arrive in your regular mailbox, but in your spam box. We therefore recommend that you check whether it is there. If this is not the case, please send an email to customerservice@classyfrank.com
There is a sticker 'Sealed & Checked' on the box, what does that mean?
The sticker 'Sealed & Checked' on the right of the box means that we keep a check on your package. We make sure that your entire order is correct. The sticker is a guarantee for both you and us that everything went well in the entire process. And the box has NOT been opened after leaving our office.
My order says 'Ecological Footprint'. What does this mean?
We are also concerned with the environment and the earth. In order to reduce the ecological footprint somewhat, we have the option to make a small voluntary contribution for each item. This is not mandatory and can also be set to 'none'. It does not affect your order. Click HERE for more detailed information regarding the ecological footprint.
If I have questions about a specific item, where can I ask them?
If you have questions about a specific item, you can contact our customer service via customerservice@classyfrank.com. They will help you with your question or questions.
What if my item arrives damaged
Your ordered item has arrived damaged. The worst thing that can happen to your newly purchased product. We try to prevent your product from arriving damaged with our check and seal.
If this is the case, please send an email to customerservice@classyfrank.com together with the photos of your damaged product. Then we look together for a suitable solution.
Do you have a showroom/store, or can I physically visit you?
Unfortunately, we do not have physical showrooms or stores. There is also no possibility to visit us.
Do I need an account to order?
You do not need an account to order. It goes without saying that it is easy to create an account, if you want to order more often, you do not have to enter all your details again. You also have a handy overview of your order history and we keep you informed of, among other things, amazing promotions and new items.
I see 180gsm as an option, what does this mean?
For clothing, the number of grams is always stated, often indicated with g/m2. Or in English gsm (grams per square metre)
What does the number of g/m2, or gsm, mean?
The number of grams per m2 is simply the weight of the fabric per square meter. So if you have a shirt of 180 g/m2 (gsm), one square meter of fabric of the shirt in question weighs 180 grams. The thicker the fabric, the heavier the garment will be. This ultimately results in a higher number of g/m2.
Is it also a better quality if it is a higher mobile phone?
The number of g/m2 per square meter is therefore literally the weight of one square meter of fabric used for the garment. The higher the number of grams, the thicker and often the stiffer the fabric becomes.
But is a high g/m2 better? It is less/not translucent.
What is the warranty period?
The warranty period we use is 30 days, if the item is defective or shows defects within this time, please contact our customer service immediately via customerservice@classyfrank.com. Do not forget to include your order number and a photo of the complaint. We will contact you as soon as possible for a suitable solution.
Why has the price of an item increased?
Due to all price increases related to, among other things, raw materials and transport, we are unfortunately forced to increase the price of some items. It is possible that the items from the All Year Collection are back in stock more expensive than before.
I have not received a confirmation email, how is that possible?
You have placed an order, Great! But unfortunately you haven't received a confirmation email yet? It is quite possible that the e-mail has ended up in your spam box / unwanted e-mail.
When the payment has been successful, you can assume that the order has also been received properly and that you will receive it the next working day, with the exception of Sundays and public holidays. If this is not the case, you can of course always contact us at customerservice@classyfrank.com. We will be happy to check this for you.
I have a complaint/dispute/question/comment, who can I contact?
A complaint or a dispute? We are really sorry to hear that, we want to do everything we can to make the shopping experience as special as possible. If you do have a complaint or dispute, please contact us at customerservice@classyfrank.com. We treat every complaint/dispute with our full attention and try to find a solution together with you.
You can also contact our customer service with questions and comments via customerservice@classyfrank.com
